This place is a Marriott JEWEL! Service and accommodation perfection from arrival to check-out. My ~2-week stay could not have been any better. Special recognition and honorable mentions to: 1) Ms. Emily at the front desk; simply amazing! 2) Ms. Brenda and Ms. Rebecca; master class in food prep/service! 3) Ms. Nicole; first-class house keeping; finely attuned to guest needs! 4) Ms. Linda; Tirelessly worked to keep the general areas spotless, all the while sharing an amazing smile and warm greetings for all who entered! Ms. J. Justice

This was the nicest hotel I have ever stayed in. The kitchen was beautiful and looks like a showroom out of a magazine. The staff was so nice, especially the woman who was cleaning the floors as I left in the morning. Her kindness started my day with love. I know this is a new construction and only hope it stays this sparkling, clean, and gorgeous. All hotels should aspire to this level. The only con is that the walls were paper thin, and I was woken up by hearing every single word (as if she was shouting in my ear) of a loud woman’s conversation in the next room. The cleanliness and comfort of it all made this easy to overlook.

We were excited to stay here because of how close it was to the location we had for a wrestling tournament & everything looked nice but we were highly disappointed. Upon arrival, they let us know that They oversold the rooms & didn’t have the room that we booked so we had to stay in a handicap room. No housekeeping was provided during our 2 day stay. You have to literally take your dirty used towels back downstairs to the front desk and return them to be able to get fresh and clean towels for the next day…. We had 4 guests and only 3 towel sets were provided…. Breakfast was blah. The waffle pourer is was broken both days and you had to let the lady know for her to come by and say “sorry the waffle mix is too thick so it always gets jammed…” fix it. All of the other customers were tired of asking to fix this waffle pourer. When I asked if they had any coffee creamers to put in my coffee they said “no, we just have milk. We don’t provide coffee creamer anymore.” The shower in our room had a piece of someone’s old bar of soap stuck to the shower liner. The shower was dirty as well. The floor was water damaged. Water pressure in shower is insanely low. (Only good thing was the scent of the body wash.) None of the lights in our room turned on with the light switches. You have to physically turn on each lamp in the rooms to have light. The thermostat was confusing. The sofa “bed” is not a bed. It’s a futon. There was a bag in the closet with one sheet, one thin Velcro feeling blanket, and one pillow. We have 4 total guest so we had to share our pillows from the bed onto the futon. Everyone who works there is rude. Like they don’t enjoy what they do. Horrible customer service. It was just not the best stay in all aspects. 2/5 stars

Walls were thin. Like listen to the convo from your neighbors and their tv thin. They were not yelling etc. That however is not the staffs fault. No issue there and it was nice enough and felt safe for a family. I should probably give it 4 stars, but whoever built a Marriott brand hotel with such thin walls in 2025 needs fired.

This place is great overall, but I was really disappointed with how our last stay was handled. We had a late checkout confirmed for 4 PM, and without notifying me or my husband, the hotel decided to cancel the room because they assumed we had already checked out because we weren’t actively in there. We had a “Do Not Disturb” sign on the door, and just because there weren’t bags visible doesn’t mean we had left the room. The only reason we even found out was because my husband went back to grab some belongings before checkout, and they wouldn’t let him back into the room. I didn’t appreciate the lack of communication or the assumption that we were gone without confirmation.

Had a wonderful stay. Price was reasonable for a holiday weekend. And the rooms looked nice online (the company website does not seem to have room pictures, but were seen on other sites) Check-in was quick and easy, the girl was nice and professional. Our room was comfortable and stocked really well for a longer stay if needed. Larger fridge, stovetop, microwave, dishwasher, and toaster are all included. There is plates, glasses, and some very basic cooking utensils. The room was very clean and easy to get to and from the elevator. Keep in mind the ice is on the 1st floor only. There are water bottle fill stations throughout. The gym was well stocked with everything to do a full workout. I noticed a laundry room next door but we did not use it. Both of these are only accessible by room key. There is a very nice pool and hot tub we were looking forward to using, but we're told it is only open seasonally (?) I'm not sure what qualifies for that, as it is the end of May and certainly hot enough. That was a bit of a letdown. We had a bit of a hiccup with the fire alarm going off at midnight one night due to some dust setting off a sensor. I think this was a one off though, because that housekeeping team is outstanding. They were constantly cleaning and hustling. Yet they always had time to stop and ask if you needed anything. 5+ stars on that team for sure. Breakfast was great, and there are many selections, breakfast sandwich, waffle station. The lady working the area was on top of everything and willing to grab something (my daughter had a special request) Overall it was a very pleasant stay, only missed opportunity was the pool. But we would certainly stay again.

I stayed here for one night. Being brand new, everything was sparkling clean and modern. The service was the highlight, and the staff was incredibly enthusiastic. My room was clean, with a comfortable bed and a pristine bathroom featuring high-quality amenities. However, poor soundproofing is a major problem. I highly recommend that others use earplugs for a good night's sleep due to door-slamming noise and hallway footsteps.

I wanted to ensure that corporate and future guests are aware of the exceptional staff at TownPlace Suites / Marriott, particularly our cook Breeze and bartender Shardae. They have demonstrated a genuine commitment to excellent customer service, as shown by their attentive service and follow-up to ensure our satisfaction. Based on my frequent and extensive travels, I can confidently say that this level of service is truly uncommon.

This is a nice hotel, as it is brand new. I do have one complaint- and that is the Verdant thermostats that are installed (at least in the Townplace Suites side of the building). These thermostats are advertised as energy- and money- saving alternatives, and that's because they are motion activated and will shut the ac/heat off in the room if no motion is sensed for a certain amount of time. Which means that since it doesn't sense movement through the night, the thermostat will shut itself off and I wake up sweating. And when I get back to the room after a long day, the room is hot and stuffy. It's not great.

I have one word to describe this hotel: WONDERFUL! Truly felt like an apartment complex which made it feel so homey and comfortable right away. The staff was incredibly kind and helpful. I didn't even have a reservation. Just stumbled upon this place and they told me it was brand new! You'd never know with how smoothly everything was running. The breakfast offered a variety of fresh foods. The waffle machine, specifically, was by far my favorite, but everything was delicious! I already recommended this hotel to family who will be in the area in a few months. I will most definitely be back because it exceeded my expectations! Everything about it is WONDERFUL!